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Withdrawal information

This is a translation for your convenience. The German version is legally binding.

Consumers have the following right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If you ordered several goods as part of a single order and they are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last good.

To exercise your right of withdrawal, you must inform us (Maximilian Luthe, Les Cannasseurs, Augustenburger Straße 53, 24537 Neumünster, Germany, phone: +49 176 89912441, email: info@lescannasseurs.de) of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory. You can also exercise your right of withdrawal online at https://lescannasseurs.de/en/widerruf/. If you use this online function, we will send you without delay, on a durable medium (for example by email), an acknowledgement of receipt with information on the content of the withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this refund we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods to us (Maximilian Luthe, Les Cannasseurs, Augustenburger Straße 53, 24537 Neumünster, Germany) without delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics and functioning.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back.)

  • To Maximilian Luthe, Les Cannasseurs, Augustenburger Straße 53, 24537 Neumünster, Germany, email: info@lescannasseurs.de:
  • I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only for notification on paper)
  • Date

(*) Delete as appropriate.